Myboss Privacy Policy – Malaysia User Data Protection

1 Personal Information We Collect

Myboss collects various types of personal information to ensure you can enjoy a safe, seamless, and personalised gaming experience. The information we collect falls into two main categories:

Information you provide directly:

• Identity information — full name, national ID or passport number, date of birth, and gender.
• Contact information — email address, mobile phone number, and residential address.
• Financial information — bank account number, bank name, and digital wallet details for deposit and withdrawal purposes.
• Identity verification documents — copies of your ID, bank statements, or other KYC documents requested during the account verification process.
• Your Communications — records of conversations with the myboss customer support team via LiveChat or email.

Information collected automatically:

• Device & technical data — IP address, web browser type and version, operating system, and device identifier.
• Usage data — pages visited, session duration, games played, and navigation patterns within the platform.
• Location data — general geographic location based on IP address for security and legal compliance purposes.
• Cookie and tracking data — information collected through cookies, web pixels, and similar technologies as described in Section 5.

2 How We Use Your Personal Data

Myboss uses collected personal information solely for legitimate and stated purposes. The following is a detailed description of how your data is used:

• Account management — creating, maintaining, and protecting your myboss account, including the identity verification and KYC process.
• Transaction processing — processing deposits, withdrawals, and all financial activities you carry out on the platform.
• Service delivery — granting access to all games, promotions, and features on the myboss platform.
• Customer support — responding to enquiries, handling complaints, and resolving your technical issues.
• Platform Security — detecting and preventing fraud, money laundering, unauthorized access, and other illegal activities.
• Legal compliance — fulfilling legal obligations under Malaysia's PDPA and applicable financial control regulations.
• Marketing Communications — sending information about promotions, new bonuses, and platform updates — only to users who have consented to receive such communications.
• Product improvements — analyzing aggregate usage patterns to improve the overall myboss platform experience.
• Responsible gaming — detecting concerning gameplay patterns and reaching out to users who may need assistance.

3 Data Storage & Security

Your personal data security is something we take extremely seriously at myboss. We invest in cutting-edge security infrastructure to ensure your information is always protected against cyber threats.

Technical security measures we implement:

• 256-bit SSL/TLS Encryption — all data transmitted between your device and myboss servers is fully encrypted.
• Data encryption at rest — sensitive data such as financial information and identification card numbers are encrypted in our database.
• Strict access control — only authorised myboss staff with a legitimate business need may access users' personal data.
• 24/7 security monitoring — automated monitoring systems are always active to detect any unusual or suspicious activity.
• Regular data backups — data is regularly backed up to secure data centres to prevent data loss due to technical disruptions.
• Regular penetration testing — security audits and system vulnerability testing conducted periodically by independent security experts.

While we take all reasonable precautions, no security system can guarantee 100% complete protection. You also play an important role in keeping your account secure — always use a strong password and never share your login credentials with anyone.

4 Data Sharing with Third Parties

Myboss does not sell or rent your personal data to any third party. However, there are limited situations where we need to share your information with certain parties:

• Payment service providers — banks, credit card companies, and digital wallet operators that process your financial transactions. They only receive the information required to process those payments.
• Platform technology providers — gaming software companies and technical infrastructure providers that enable the myboss platform to operate. They are bound by strict confidentiality agreements.
• Legal authority — law enforcement agencies, regulators, or courts when required to do so by Malaysian law or a valid court order.
• Anti-fraud authority — agencies that assist us in preventing financial fraud and money laundering, subject to applicable legal obligations.
• Professional advisors — lawyers, accountants, or auditors providing professional services to myboss, who are bound by their professional confidentiality obligations.

In all of the above situations, we only share the minimum necessary data. All third parties that receive myboss user data are required to comply with our Privacy Policy and applicable data protection laws.

5 Cookies & Tracking Technologies

Myboss uses cookies and similar tracking technologies to enhance platform functionality, understand usage patterns, and deliver a more personalised experience to you. The following are the types of cookies we use:

• Essential Cookies — cookies required for the myboss platform to function properly, such as maintaining login sessions and security. These cookies cannot be disabled.
• Functional Cookies — saving your preferences such as language, region, and display settings to enhance your browsing comfort.
• Analytics Cookies — helping us understand how users interact with the platform, which pages are most popular, and where there is room for improvement. This data is collected anonymously.
• Performance Cookies — monitoring platform speed and performance to ensure a smooth experience for all users.

You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the myboss platform. For more information on managing cookies, refer to your web browser's help documentation.

6 Your Privacy Rights as a myboss User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the myboss Privacy Policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the myboss privacy team via email at [email protected]. We will respond to your request within 14 working days. In complex cases, this period may be extended to up to 30 days with prior notice to you.

7 Children's Data Protection

The myboss platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process any personal data from children under the age of 18.

If we find that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to:

• Immediately delete all related data.
• Close the relevant account without notice.
• Return any remaining fund balance in accordance with procedures set out by law.

Parents and guardians who suspect their child may have registered a myboss account are requested to contact us immediately at [email protected] so that appropriate action can be taken.

8 Cross-Border Data Transfers

In operating the myboss platform, your personal data may be transferred to and processed in countries other than Malaysia. This occurs when we engage technical service providers or cloud infrastructure that operates at international locations.

Myboss ensures that all cross-border data transfers are conducted with adequate safeguards through:

• Data processing agreements compliant with international data protection standards.
• Use of recognised standard contractual clauses for cross-border data transfers.
• Selection of service partners who comply with recognised data protection frameworks.

By using the myboss platform, you consent to data transfers as described above, subject to all the safeguards we have put in place.

9 Data Retention Period

Myboss only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.

After the retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

10 Links to Third-Party Sites

The myboss platform may contain links to third-party websites or applications in certain contexts, such as links to payment providers during the transaction process. myboss is not responsible for the privacy practices of those sites.

We encourage you to read the Privacy Policy of every website you visit. The myboss Privacy Policy applies only to the use of the myboss.pro platform and related services directly operated by us.

11 Changes to This Privacy Policy

Myboss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this document will always indicate the latest version.

For significant changes that affect your privacy rights, myboss will:

• Send a notification to your registered email address at least 7 days before the changes take effect.
• Display a clear notice on the myboss platform's home page.
• In some cases, seeking your consent again if the changes require processing your data in a significantly new manner.

Your continued use of the myboss platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms.

12 Contact the myboss Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected] — for specific enquiries related to data privacy.
• General Support Email: [email protected] — for general enquiries related to your account and the platform.
• LiveChat: available 24 hours a day, 7 days a week via the chat icon in the bottom right corner of the myboss platform.
• FAQ: visit our FAQ page for answers to the most frequently asked questions.

Myboss is committed to responding to all privacy-related enquiries within 14 working days. For more complex cases such as data deletion requests or formal complaints, we may require up to 30 days to provide a thorough and satisfactory response.